Terms and Conditions

1. Agreement to Terms

By accessing and using the Glase website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our service.

2. Use License

Permission is granted to temporarily download one copy of the materials on Glase's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on Glase's website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Product Information and Pricing

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

We reserve the right to refuse any order you place with us and to limit quantities on any order, without giving any reason. We may also require verification of information prior to acceptance or shipment of any order.

5. Orders and Payment

By placing an order, you are making an offer to purchase products from us. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an order confirmation email.

Payment must be received by us prior to our acceptance and dispatch of your order. We accept various payment methods as displayed during checkout.

All prices are displayed in the currency specified on the website and include applicable taxes unless otherwise stated.

6. Shipping and Delivery

The estimated time to process an order is 24-48 hours from confirmation, i.e. from the time we receive the order and payment for it.

Once it has been processed and picked up by the shipping company, the estimated delivery time will depend on the shipping company chosen at the time of purchase and the destination. You will find more information on available shipments and destinations in the "Shipping rates and delivery" section in the Help section, available in your user account. In the event of an incident with the delivery of a shipment, you should contact us as soon as possible to open the relevant complaint with the agency and to be able to solve it without delay.

If a package cannot be delivered because the address is wrong or the necessary information for delivery is missing (street number, block, company name, etc.), or the addressee is absent during the delivery attempts made, the package will be returned to our facilities. Upon receipt of the returned package, we will proceed to reimburse the amount of the products, deducting the shipping and return costs from the amount paid.

7. Returns and Refunds

We do not accept the returns of goods, unless the goods have arrived damaged, erroneous and/or defective and you notify us of this with the relevant pictures within 48 hours from the time of delivery.

The photos required upon receipt of a damaged item are as follows:

• Photo(s) of the damaged product
• Photo(s) of the inner packaging (bubble wrap, kraft paper) and outer packaging (box)
• Photo(s) of the product together with the shipping label from the transport agency
• Photo(s) of the packed product, putting it back in the package as it was delivered to you

In the event of receiving a faulty or defective product, the photos to be sent to us are those indicated below:

• Photo of the product where the front of the product can be clearly seen.
• Photo of the product where you can clearly see the barcode.
• Photo of the product where the batch code can be clearly seen.

If the return requested is due to a malfunction of a product, you must also send us a video where the defect can be clearly seen. Once the requested images have been received, your support team will contact you to provide you with a solution as soon as possible.

8. Cancellation Policy

Due to the immediacy with which we manage our orders, we cannot indicate a specific period in which we can guarantee that an order can be cancelled, so it is necessary to send the cancellation request to our support, who will indicate whether it is possible to carry out the cancellation or whether it can no longer be processed because the package has been handed over to the delivery company.

9. Product Safety and Use

All cosmetic products should be used in accordance with the instructions provided. We recommend performing a patch test before using any new product, especially if you have sensitive skin or known allergies.

If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional. We are not liable for allergic reactions or other adverse effects resulting from product use.

10. Intellectual Property Rights

The website and its original content, features, and functionality are owned by Glase and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

11. User Content

Users may post reviews, comments, and other content. You retain all rights to your content, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content.

You are solely responsible for your content. We reserve the right to remove any content that violates these terms or that we find objectionable.

12. Prohibited Uses

You may not use our website:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the website

13. Disclaimer of Warranties

The website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Glase does not warrant that the website will be uninterrupted, secure, or error-free, that defects will be corrected, or that the website or servers are free of viruses or other harmful components.

14. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Glase, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or other damages arising from your use of the website or products, even if we have been advised of the possibility of such damages.

15. Indemnification

You agree to defend, indemnify, and hold Glase and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from: (a) your use of the website; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property rights; or (d) any harm caused to any third party.

16. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and disclose information about you.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of the website after any modifications indicates your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

20. Entire Agreement

These Terms constitute the entire agreement between you and Glase regarding the use of our website and supersede all prior agreements and understandings, whether written or oral.

21. Contact Information

If you have any questions about these Terms and Conditions, please contact us via the contact details provided on the Store.